Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at queries@ransho-revision.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at queries@ransho-revision.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ranchochemistry.com.

Returns, refunds & more

Before you return a Rans2Ho Flashcard, please take a moment to understand how our products are made. All Flashcards are made by experts with a lot of hard-work.

​

Cancellation Policy

In case you want to cancel an order, please email queries@ransho-revision.com or call us on +91-7658050928 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall or honor it.

​

Rans2Ho Flashcards reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.

​

If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.

​

Returns Policy

We accept return requests within 72 hours of order placement on all our products. Return requests placed after 72 hours of order placement are unfortunately non-refundable and non-exchangeable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason as requests will be honored only on genuine reasons.

If the product is damaged

In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID/ Invoice to queries@ransho-revision.com within 72 hours of receiving the product.  We can offer you replacement, repair, or refund.

• If you choose to get a replacement, we will pick up and replace the product free of cost.

• If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.

​

Return Address:

1st Floor, YMCA Building, Sector 11-C, Chandigarh-160011

Mobile:  +91 7658050928